insight
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insight: change
The space is finished, the layout works, and two weeks after opening the staff are still walking the long way around. That is not a design failure. It is what happens when a building changes faster than the people inside it were prepared for. A look at how change leadership works across every phase of a renovation, and what it costs to skip it.
change leadership in renovation projects
stakeholder engagement for community spaces | staff resistance to renovation | co-design process | change management in design
insight: One Day Inside a Vacant Church
A historic church in Benton Harbor sits vacant. Its owner arrived at our June workshop with a full vision for the building and no way to know what any of it would take. Here is what a one day Onsite Insight produced, and why the answer was a sequence rather than a number.